Q: Do you have a
control panel to manage my hosting account?
A: All hosting accounts come with the
best control panel available. We install Cpanel on all hosting
accounts to make you and your hosting customer's hosting experience
an easy one. All account functions can be managed from anywhere with
Cpanel and each is packed full of helpful features to make your web site
perform like the pros.
Q: How do I sign
up for a hosting account?
A: Go to: Hosting
Features and decide your account size and:
1.) Proceed to on-line order form and
select the payment method.
2.) Use the ordering system to submit
your: Domain name, choice of Account Size, address, phone, fax
numbers, e-mail address, and company or organization name. Be sure
to include
whether paying monthly, quarterly or annually – by check, e-check,
or secure credit card (we accept VISA, MasterCard, American Express
and Discover). If paying with credit card include name on
credit card, address credit card billing is sent to, credit card
number and expiration date, along with the amount you are paying.
All credit card transactions are secured via SSL
3.) New domains registered via our domain
registration gateway are automatically set to our nameserver. If
you are modify your existing domain to our nameservers use the
following proceedure or contact us and we will do the modification
at no charge.
To Modify your domain registration to
our nameservers:
Primary DNS: NS.RACKMONSTER.COM
Net Address: 216.10.13.171
Secondary DNS: NS2.RACKMONSTER.COM
Net Address: 216.10.13.178
Q: Do you have a
money back guarantee policy?
A: Yes we do have a consumer
protection policy! If you are not 100% satisfied within the first 30
days, we will refund your money.
Q: Do you have a
webmaster or reseller program?
A:
Yes we do! When you sign-up as a webmaster or
reseller with 3
accounts or more, you receive a 25% - 45% discount on all hosting
accounts you purchase for you or your customers! All resellers are
in charge of their own hosting business with total control over all
of the accounts you signup. Add new accounts in real-time at your convenience
via the WebHost Manager. You will be in control of setting up new
accounts and managing or upgrading existing ones, all with easy point
and click secure access to your very own WebHost Manager from
anywhere.
Q: Can I resell
space within my hosting account?
A: Yes! When you purchase the
Pro-Plan+ 450, you can resell space to your customers by setting up ftp
accounts. This will allow you to resell hosting accounts to your
customers from yourhostingaccount.com/customerdir/
Q: How do I pay
for my hosting account?
A: We accept Checks, e-checks or
Money Orders, VISA, MasterCard, American Express, and Discover
cards.
Q: If I decide to
pay annually, is there a discount for pre-payment?
A: Yes, if you make an annual
payment, we only charge your for 10 months - you receive 2 months
free!
Q: Do you host
International customers and domain extensions?
A: We do host International domains -
We currently have customer’s 8 countries, with their country
codes. Customers must register their own foreign domain names.
Q: Do you have
toll-free phone support?
A: Yes. You can contact us toll free
in the USA at: 1+ (800) 580-7044.
Q: Are there extra
fees to move my domain from another provider to your hosting
service?
A: No, we do not charge any extra
fees to transfer domains from another provider to our hosting
service.
Q: How long does
it take to transfer my domain?
A: Domain transfers can take up to 12
days to be completed. As soon as we setup your account, you will be
able to access your account with a temporarily address. You will be
able to upload your files to your new account so that your site will
be up before the domain switch is made. You will have no downtime.
Q: For what
purposes can I use my account for?
A: You may host any content that is
legal in all 50 US states. You may use your account to send /
receive e-mail and transfer files via anonymous FTP. Click
here for a list of our Policies.
Q. Do you allow
hosting adult content?
A: No, we do not host any adult
content related sites. This includes but is not limited to:
pornographic materials, nudity, erotic literature, suggestive
photography, as well as any site with links to sites containing any
adult material.
Q: Is there a fee
for tech support?
A: All of our servers are monitored
24/7 by technicians trained to catch potential problems before they
can effect your hosting account. We very rarely hear from our
customers with support issues! When we do the support is provided
free for problems pertaining to the CPanel or standard features of
the hosting account. For specific cgi or other specialized concerns
support is provided at the rate of $65 an hour. We guarantee 24 hour
tech support response; however we try to get back to the customer
within a few hours.
Q: Are system CGI
scripts available?
A: Numerous system CGI programs are
provided for all UNIX accounts located in the CPanel.
Q: How fast is
your Internet Connection?
A: We have high speed OC-3 &
OC-12 connections. An OC-3 provides155 mega bits per second
connection speed which is equivalent to more than 100 T-1's or 3
DS-3's.
Q: What's
Available On Your UNIX Servers?
A: Check out our hosting
features to see the full details.
Q: Do you have
domain registration available?
Yes we provide real-time domain
registration and management tools to keep your domain information
up-to-date.!
Domain
Name Registration Only
$15.00
Register/Manage
domains
Q: What is the
difference between your non-unlimited bandwidth account and
unlimited bandwidth?
A: If you own a site that uses 10GB
or more of bandwidth a month you already know the answer to this
question - there is no such thing as "unlimited bandwidth."
Hosting Providers offer this misleading term because 99% of all
their customers never get anywhere close to 10GB of bandwidth per
month. If they do, they are politely asked to leave, or bandwidth
shaping is implemented whereby a site has its bandwidth limited,
making it very slow to its visitors.
We monitor bandwidth and server
performance constantly to insure the fastest speed for all hosting
accounts. When our customers go over bandwidth limits, they are
notified so that their their account size can be increased to
accommodate their needs.
Q: Does it take
long to get an account setup?
A: Hosting Accounts are setup within
24 hours.
Q: How can I
contact your company?
A: Contact us via our contact
page.
Q: Your prices are
so reasonable now, do you ever adjust your rates, do you contact
customers when there is a price increase?
A: Most hosting companies are either
publicly held corporations or answer to groups of investors who
demand huge profits achievable only by overcharging for basic
services. Media Basics, Inc. has always run as a private corporation
with no outside funding. Our goal is to provide an amazing mix of
features and services at affordable prices allowing anyone to take
advantage of internet technology. When we adjust our rates, we would
notify customers of price increases if we had them, but as
technology increases, prices usually come down. This makes a nice
surprise for customers with lower costs!
Q: Will you still
be here in the next few years?
A: Web Hosting companies are popping
up and going out of business almost daily - every time you turn
around another merger has combined two companies while forgetting
about the customers that got them where they are today. Media
Basics, Inc. has been in business since 1988 and intends to stay in
business for quite some time to come and will continue to offer our
valued customers the service they have come to depend on for many
years to come.
